Five large warehouses in Hsinchu, Taichung and Tainan with area of 4,959m² are ready for abundant imported parts from Europe, U.S.A. and Japan which is not only lower the cost of goods procurement, and also enable to meet customers’ emergency requests.
Competitiveness
Safety Stock Management-Large warehouse in Northern, Central, and Southern Taiwan
Manufacturing Factory- all equipments and systems are assembled in house.
The Headquarters locates in Taichung Precision Machinery R&D Park with a spacious space and equipped with advanced tools. Our own manufacturing factory is a key advantage for quick assembling, and also effectively control equipment’s quality and production costs.
Water Analysis Laboratory-we provide a variety of credible laboratory analyses.
The laboratory is equipped with ranges of analytical instruments to offer various water analysis services for different water samples.
Established R&D Department to elevate efficiency in dealing with system troubleshooting and develop new technology.
CONCORD set up R&D department in 2012, aims to deal with troubleshooting issues and new technology development. By applying pilot tests to effectively collect related data and experiments, we have successfully developed new projects such as water treatment system for pharmaceutical industrial, ceramic membrane technology, nitrogen wastewater technology, iron removal system, Qwater, etc.
On-site safety management
- Two system engineers and one electrical engineer will be supervising over the Site to ensure there is no issue on the outsourced case.
- On-site system engineer will forward the photos recording the construction condition and progress through e-mails to customers and also our managers within two days.
24 Hour Service
Mobile expenses are covered by CONCORD:
- Service engineers are 24 hours on call.
- Instant answer to phone calls from customers.
- We reply your questions with patience and prudence.
All-inclusive Service
- Designated sales and full-time service engineers to every customer.
- To keep our best service quality, CONCORD expands service team in time to be in match with the growing customer number.
- Regular technical training seminar.
- We notify customers include the service time and staff in-charge via e-mail and text messages ahead of time. All maintenance service is supervised and followed up by managers.
User Friendly LCD Screen Monitor
- CONCORD provides innovated technology, leading the industry.
- User-friendly interface. Operation parameter can be configured via HMI.
- The display of line chart enables the users to follow real-time and historical trending.
- Real-time and historical alarm messages instant display.
- Web enabled service and diagnostics.
- Traditional flowchart board is replaced by industrial computer with LCD screen.
- Instant alarm messages appear on the LCD screen in the form of scrolling text.
- Built-in maintenance service reminder.
- Detailed product information and manual.
- Alarm message description and clearing suggestions.
- Detailed tracking of operation processes.
- System function time display.
- Distributed HMI stations.
- It supports both Traditional Chinese and English.
- User management and access protection.
- Dynamic animation display.
Record all Maintenance and Transaction Record in Detail
- We notify customers the right time to replace the consumables according to the detailed maintenance and transaction record we kept.
- Within the maintenance report we list the data both before and after the maintenance and also make suggestions.
- We provide customers with the maintenance report and also save it in our database for customers to consult anytime.
Automation Control Systems, Programming and Wiring.
All automation control systems, programming and wiring are designed and assembled in house to standardized control logic in order to shorten troubleshooting time.